File Ownership

We are a predominantly government-funded association, and as such have to comply with certain government stipulations.

Where is my information kept?

  • All Child and Youth Mental Health services in BC use an electronic clinical record filing system called CARIS along with a physical paper file. They are owned by the Ministry of Children & Family Development (MCFD).
  • The physical files are stored at Intersect until you/your child turn 19 years old, then they are sent back to the Ministry of Children and Family Development.
  • All information is stored following the rules set by the Personal Information Protection Act and the Freedom of Information and Protection of Privacy Act (FOIPPA).

How can I access my information?

  • You have the right to access your information and must do so through the FOIPPA process which includes talking to your clinician or a Supervisor if you are still receiving services from Intersect
  • If you/your child are no longer receiving services from Intersect and are under the age of 19 years, please email for information on what information we can release and how to start that process.
  • Once you have turned 19 years, Intersect no longer has your file on site and you must request it from the BC Government. The information to access these records can be found here.

The Executive Director is the Privacy Officer for Intersect Youth & Family Services. Please contact them at if you have any questions or concerns.

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